{"id":16552,"date":"2023-05-04T10:20:43","date_gmt":"2023-05-04T08:20:43","guid":{"rendered":"https:\/\/shop.ete.ch\/?page_id=16552"},"modified":"2023-09-28T09:39:02","modified_gmt":"2023-09-28T07:39:02","slug":"aide-fans","status":"publish","type":"page","link":"https:\/\/shop.ete.ch\/fr\/aide-fans\/","title":{"rendered":"Aide Fans"},"content":{"rendered":"<!--blockstudio\/acf\/bs-text-headline-->\n\n<section  class=\" section text  bg-white no-bg \"  >\n\t<div class=\"container\">\n\n        \n<!--blockstudio\/acf\/bs-richtext-->\n<div class=\"inside rich-text \">\n    \n    <p>Ci-dessous, nous essayons de r\u00e9pondre aux questions les plus fr\u00e9quentes concernant notre boutique d&#8217;articles de supporters. Si vous avez encore des questions, n&#8217;h\u00e9sitez pas \u00e0 nous envoyer un e-mail \u00e0 shop@ete.ch ou \u00e0 utiliser notre formulaire de contact en bas de chaque page.<\/p>\n\n<\/div>\n\n<!--blockstudio\/acf\/bs-toggle-->    <dl class=\"inside toggles \">\n\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Les articles EMIL EGGER sont-ils \u00e9galement livr\u00e9s \u00e0 l&#8217;\u00e9tranger?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Nous n&#8217;envoyons nos articles qu&#8217;\u00e0 des adresses suisses.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Quels sont les moyens de paiement disponibles?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Nous proposons les moyens de paiement suivants via le prestataire de paiement payrexx :<\/p>\n<p>TWINT<\/p>\n<p>Mastercard<\/p>\n<p>Visa<\/p>\n<p>American Express<\/p>\n<p>Paypal<\/p>\n<p>&nbsp;<\/p>\n<p>Nous ne proposons pas de paiement anticip\u00e9 ou sur facture.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Y a-t-il un montant minimum de commande?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Il n&#8217;y a pas de montant minimum de commande. Les frais d&#8217;envoi restent cependant toujours \u00e0 CHF 9.50<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Puis-je aussi commander par t\u00e9l\u00e9phone?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Non. Nous ne proposons que des commandes automatis\u00e9es via notre boutique en ligne.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Puis-je faire emballer les articles que j&#8217;ai command\u00e9s pour les offrir?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Non, nous ne proposons pas ce service pour des raisons d&#8217;efficacit<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Quel est le d\u00e9lai de livraison de ma commande?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Pour les envois postaux \u00e0 une adresse suisse, le d\u00e9lai de livraison est g\u00e9n\u00e9ralement d\u2019environ 1 \u00e0 2 jours ouvrables.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Que puis-je faire si un article n&#8217;est pas en stock?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Si un article n&#8217;est pas en stock, essaie de trouver un article alternatif dans la boutique. Tu peux aussi nous envoyer l&#8217;information dans le formulaire de demande de contact et nous t&#8217;informerons quand l&#8217;article sera \u00e0 nouveau disponible.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Que se passe-t-il apr\u00e8s le processus de commande?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Une fois ta commande termin\u00e9e avec succ\u00e8s, nous t&#8217;envoyons une confirmation de commande \u00e0 l&#8217;adresse e-mail que tu as indiqu\u00e9e. Une fois que nous avons fini d&#8217;emballer ta commande et que nous l&#8217;avons transmise \u00e0 notre prestataire de services d&#8217;exp\u00e9dition, nous t&#8217;envoyons un deuxi\u00e8me e-mail avec une notification d&#8217;exp\u00e9dition. Dans ce dernier, tu recevras \u00e9galement un num\u00e9ro de suivi et tu pourras suivre ton envoi.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Puis-je annuler ou modifier une commande que j&#8217;ai pass\u00e9e?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Il n&#8217;est malheureusement plus possible d&#8217;annuler ou de modifier la commande que tu as pass\u00e9e. Nous souhaitons te garantir une livraison rapide de ta marchandise, c&#8217;est pourquoi ta commande sera trait\u00e9e et envoy\u00e9e imm\u00e9diatement apr\u00e8s la confirmation de commande par nos soins. Tu peux toutefois nous renvoyer ta commande dans un d\u00e9lai de 7 jours ouvrables.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Que faire si le colis est endommag\u00e9?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>En r\u00e8gle g\u00e9n\u00e9rale, tu dois refuser les colis endommag\u00e9s. Si tu constates, apr\u00e8s avoir accept\u00e9 le colis, que des articles ne sont pas inclus dans la livraison ou qu&#8217;ils sont endommag\u00e9s, contacte shop@ete.ch.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Comment s&#8217;effectue le cr\u00e9dit en cas de retour?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Pour ce remboursement, nous utilisons le m\u00eame moyen de paiement que celui que tu as utilis\u00e9 pour la transaction initiale.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Les articles affich\u00e9s dans la boutique en ligne sont-ils toujours disponibles?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Nous n&#8217;affichons que les articles disponibles dans notre boutique en ligne.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n                    <div class=\"toggle w-full\" x-data=\"{ open: false, switchOpen: function() { this.open = !this.open } }\" x-bind:class=\"{ 'active shadow-md': open }\" >\n                <dt class=\"toggle__header w-full p-4 relative font-bold bg-yellow  \" >\n                    <h3 class=\"headline heading-5 pr-4\">Puis-je retourner des articles?<\/h3>\n                    <button @click=\"switchOpen()\" :class=\"open ? 'toggle__header__button--active' : ''\" class=\"toggle__header__button absolute top-0 left-0 bottom-0 right-0 h-full w-full focus:outline-none\" aria-label=\"Ein\/Ausblenden\"><\/button>\n                <\/dt>\n                <dd x-show=\"open\" x-cloak x-transition=\"\" class=\"toggle__content p-4 w-full bg-gray_lightest  \">\n                    <div class=\"rich-text\" ><p>Veuillez envoyer les retours avec l&#8217;adresse compl\u00e8te de l&#8217;exp\u00e9diteur \u00e0 l&#8217;adresse suivante :<\/p>\n<p>EMIL EGGER AG<br \/>\nWebshop Retours<br \/>\nGrindelstrasse 1<br \/>\n8303 Bassersdorf ZH<\/p>\n<p>Les retours sont \u00e0 vos frais.<\/p>\n<\/div>\n                                    <\/dd>\n            <\/div>\n        \n    <\/dl>\n\n        \n\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/shop.ete.ch\/fr\/wp-json\/wp\/v2\/pages\/16552"}],"collection":[{"href":"https:\/\/shop.ete.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.ete.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.ete.ch\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.ete.ch\/fr\/wp-json\/wp\/v2\/comments?post=16552"}],"version-history":[{"count":0,"href":"https:\/\/shop.ete.ch\/fr\/wp-json\/wp\/v2\/pages\/16552\/revisions"}],"wp:attachment":[{"href":"https:\/\/shop.ete.ch\/fr\/wp-json\/wp\/v2\/media?parent=16552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}